Privacy Policy

1. Background and Applicability

(a) Applicability of this Policy

This Policy applies to all individuals who access, use, or interact with our Platform or Services, including customers, visitors, vendors, and service professionals. References to "you" include any individual or entity using the Platform in any manner.

By using the Platform, you consent to the collection, storage, and processing of your personal data as described herein. If you do not agree with this Policy, you are advised not to use the Platform or Services.

This Policy should be read in conjunction with our Terms and Conditions, and any additional policies issued by us from time to time.

(b) Review and Updates

We may periodically update this Policy to reflect changes in legal requirements, business practices, or service offerings. Any revised version will be published on the Platform and will become effective immediately upon publication.

You are encouraged to review this Policy regularly to stay informed about how we protect your data. Continued use of the Platform after any updates constitutes your acceptance of such changes.

If the changes are significant, we may notify you through email, SMS, or platform notifications.

(c) Third-Party Services

Our Platform may contain links to third-party websites, tools, or services that are not owned or controlled by us. These third-party platforms may have their own privacy policies and practices.

We do not assume any responsibility for the privacy practices, policies, or content of such third-party services. You are advised to review their policies before sharing your personal data.

Your interactions with such third-party services are solely at your own risk.

2. Personal Data That We Collect

(a) Categories of Personal Data

We collect various types of personal data to provide and improve our Services effectively. This includes information that you provide directly as well as data collected automatically through your interactions with the Platform.

(i) Contact Data: Includes your name, phone number, email address, residential address, and service location details. This information is essential for communication and service delivery.

(ii) Identity Data: Includes profile details, photographs, government identification (if required), and verification documents. This helps in ensuring authenticity and preventing misuse of the Platform.

(iii) Service Data: Includes details of bookings, project requirements, design preferences, and communications with our team or service providers. This data is used to deliver customized services.

(iv) Technical Data: Includes IP address, device information, browser type, operating system, and usage logs. This helps us improve system performance and security.

(v) Transaction Data: Includes payment details, billing information, invoices, and transaction history. This data is necessary for financial processing and record-keeping.

(vi) Usage Data: Includes information about how you interact with the Platform, such as page views, clicks, session duration, and navigation patterns. This helps us enhance user experience.

(b) Aggregated Data

We may also collect and process aggregated data such as statistical or demographic information. This data does not directly identify you and is used for analytics and business insights.

If aggregated data is combined with personal data in a way that identifies you, it will be treated as personal data and handled accordingly.

This information helps us improve service quality and optimize operations.

(c) Failure to Provide Data

In certain cases, we are required to collect personal data to provide Services or comply with legal obligations. If you fail to provide such data, we may not be able to fulfill your request.

This may result in cancellation or limitation of Services.

We will inform you when such data is mandatory.

3. How We Collect Personal Data

(a) Direct Interactions

You provide personal data directly when you create an account, book a service, request a quotation, or contact customer support.

This also includes data shared through feedback forms, surveys, or communication channels such as email or phone.

All such interactions help us understand your needs and provide better services.

(b) Automated Technologies

We automatically collect certain technical data when you interact with our Platform. This includes cookies, server logs, and tracking technologies.

These tools help us analyze user behavior, improve functionality, and enhance user experience.

You may control cookie preferences through your browser settings.

(c) Third-Party Sources

We may receive personal data from third-party sources such as payment processors, marketing partners, and service professionals.

This data may include transaction confirmations, service feedback, or publicly available information.

Such data is used strictly for business and service-related purposes.

4. How We Use Your Personal Data

(a) Service Delivery

We use your personal data to process bookings, assign service professionals, manage projects, and ensure smooth service execution.

This includes coordinating between different service verticals such as architecture, interiors, and home services.

Without this data, we may not be able to provide the requested services.

(b) Account Management

Your data is used to create, maintain, and manage your account on the Platform.

This includes verifying your identity, maintaining service history, and ensuring secure access.

It also helps us provide personalized experiences.

(c) Communication

We use your contact details to send service updates, confirmations, invoices, and promotional messages.

Communication may occur via SMS, email, phone calls, or WhatsApp.

You may opt out of marketing communications, but essential service communication will continue.

(d) Improvement and Analytics

We analyze user data to understand behavior patterns and improve our Platform and Services.

This helps us enhance performance, develop new features, and optimize customer experience.

Data is used in an aggregated and secure manner.

(e) Payment Processing

We use transaction data to process payments, generate invoices, and manage billing.

Secure third-party payment gateways are used for financial transactions.

We do not store sensitive payment details such as full card numbers.

(f) Legal Compliance

We may use your data to comply with applicable laws, regulations, and legal processes.

This includes responding to legal requests, enforcing agreements, and preventing fraud.

Such processing is done in accordance with legal requirements.

5. Cookies and Tracking Technologies

(a) Use of Cookies

Cookies are small files stored on your device that help us recognize your preferences and improve your experience.

They enable features such as remembering login details and tracking user behavior.

Cookies help us provide a more personalized experience.

(b) Purpose of Cookies

We use cookies to analyze traffic, understand user interactions, and improve platform performance.

They also help in targeted advertising and marketing campaigns.

Third-party cookies may also be used for analytics.

(c) Control of Cookies

You can disable cookies through your browser settings.

However, disabling cookies may affect certain functionalities of the Platform.

We recommend keeping cookies enabled for optimal experience.

6. Sharing of Personal Data

(a) Service Providers

We share your data with service professionals such as architects, contractors, and technicians to fulfill your service requests.

They are bound by confidentiality and data protection obligations.

Data sharing is limited to what is necessary for service delivery.

(b) Business Partners

We may share data with vendors and partners who support our operations.

This includes logistics providers, marketing agencies, and technical support teams.

Such sharing is done under strict contractual obligations.

(c) Payment Processors

Payment-related data is shared with secure third-party processors to complete transactions.

These processors comply with industry security standards.

We are not responsible for their independent policies.

(d) Legal Authorities

We may disclose personal data when required by law or legal process.

This includes compliance with court orders or government directives.

Such disclosures are made in good faith.

7. Your Rights

(a) Access and Correction

You have the right to access and update your personal data at any time.

We encourage you to keep your data accurate and up to date.

Requests can be made via email.

(b) Deletion and Restriction

You may request deletion or restriction of your personal data.

Certain data may be retained for legal or operational reasons.

We will process requests within a reasonable timeframe.

(c) Marketing Opt-Out

You may opt out of promotional communications at any time.

However, transactional messages will still be sent.

Opt-out requests may take a few days to process.

8. Data Retention

We retain personal data only for as long as necessary to fulfill service purposes and comply with legal obligations.

Data may also be retained for dispute resolution and enforcement of agreements.

After retention, data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your data.

This includes encryption, secure servers, and restricted access controls.

However, no system is completely secure, and users must protect their credentials.

10. Data Transfers

Your data may be stored or processed in different locations depending on service providers.

By using our Services, you consent to such transfers.

We ensure reasonable safeguards for data protection.

11. Business Transitions

In case of merger, acquisition, or restructuring, your data may be transferred as part of business assets.

We will ensure continued protection of your data.

You will be notified if required by law.

12. User Generated Content

Any content shared by you may be publicly visible on the Platform.

You are responsible for ensuring such content complies with laws.

We are not liable for misuse of publicly shared information.

13. Policy Updates

We may update this Policy from time to time.

Updated versions will be posted on the Platform.

Continued use indicates acceptance.

14. Grievance Redressal

For complaints or queries:

Space Living Global Solutions Pvt Ltd

📧 Email: info@spacefacilitymanagement.com

📍 Address: 38/8, 1st Floor, Ramaiah Reddy Building, Opposite to Abbaiah Reddy Layout, Kaggadasapura Main Road, Kaggadasapura, CV Raman Nagar, Bangalore-560093

We aim to resolve issues within a reasonable timeframe.